Received this message today, dunno if it will help though. It sure didn't for me since I use Mac.
From the link given after purchase,
You should then be prompted for the username and password
info you entered to finalize the session and the movie will
If you still have problems make sure you upgraded and are using
the newest version of windows media player.
If Windows Media Player is current the most likely bug was an
installation error and the following tech fix will cure the
1. Uninstall Windows Media Player
2. enter documents and settings - all users
3. enter the folder called DRM and delete its contents
4. reinstall Windows Media Player
If you are using Mac or Unix OS here are some viewing
Mac OS Solutionshttp://forums.macrumors.com/showthread.php?t=227873
Help For Unix and Mac OS Solutionshttp://stream-recorder.com/forum/watch-d...22f9058b69&