I have done exactly what that instructs me to do. I recently received CoS Member designation. I am a paid member of the site. I've even written to Magister Ventrue after my CoS Member designation appeared in case there was another thing that has to happen.
I am neither griping nor am I annoyed in the least. I am just making it known that I have followed the instructions and the Members-only sections are still not appearing.
If we didn't make it known, then the people who can do something about it don't know they need to.