I have done exactly what that instructs me to do. I recently received CoS Member designation. I am a paid member of the site. I've even written to Magister Ventrue after my CoS Member designation appeared in case there was another thing that has to happen.
I am neither griping nor am I annoyed in the least. I am just making it known that I have followed the instructions and the Members-only sections are still not appearing.
If we didn't make it known, then the people who can do something about it don't know they need to.
The better it gets, the better it gets.